Paul's Custom Pet Food is a unique company with a new approach to pet food and only one goal in mind -- the nutritional health of your pet through handcrafted food created in small batches using locally sourced and/or organic ingredients. If you have a question or concern that is not on this list, we'd love to hear from you. Call, email, or comment any time on our Facebook, Twitter, or Instagram pages.
I am ready to place an order. What is the best way to do so?
Do you sell your pet food online or in stores?
Currently, we sell all items direct-to-consumer at farmers' markets, via personal delivery, by appointment at our commercial kitchen, and via our website. Please check the Where to Find Us page for the latest listings.
Do you make food for dogs and cats, or just dogs?
We offer custom, made-to-order cat food. Please contact us for a recipe as unique as your kitty.
Is your pet food nutritionally balanced for all life stages?
At this time, our fresh-frozen, prepared pet food and treats qualify for supplemental feeding as determined by AAFCO. That means they are designed for use as an enhancement to high-quality dry or other food with vitamins and other nutritional requirements for a complete and balanced meal or served with a pet vitamin/mineral. Custom meals might be complete and balanced based on the individual recipe.
Do I need a veterinarian's recipe to purchase food from you?
You do not need a recipe for our line of fresh-frozen, prepared wet food or treats. For custom orders, we work with pet owners and veterinarians or pet nutritionists to create meals.
What is "custom pet food"?
Custom pet food is food that you, a veterinarian, or a pet nutritionist recommends for the specific needs of your pet. We are happy to customize our existing recipes to meet your pet's dietary needs, or we will source ingredients and create entirely new recipes to meet your pet's needs.
How do I go about finding a holistic veterinarian or pet food therapist for my pet?
To locate a holistic veterinarian or pet food therapist, visit the Find a Holistic Veterinarian page of the American Holistic Veterinary Medical Association. Type in your zip code, and the site will list holistic vets and nutritionists in your area.
Why is your food better than other all-natural, raw, or organic pet food I can buy online or in a store?
Unlike many pet foods, our food is freshly made in small batches from whole, healthful, sustainably raised or grown ingredients that are free of synthetic chemicals, added growth hormones, antibiotics, genetically engineered ingredients, and preservatives. We source as many items as possible personally from local farmers and/or businesses. We know where your pet's food comes from.
In addition, our food is gently cooked and immediately frozen to maintain nutritional value. All of our ingredients are the same as those you would use to prepare your own meals, a statement very few commercial pet food companies can make. In fact, you can eat it too, as Lynn demonstrates, left.
What are some of the ingredients you use?
Naturally, ingredients vary depending upon the recipe. However, we use poultry, meat, and fish that is raised ethically and free of added growth hormones and antibiotics. We use local and organic vegetables that are grown from non-genetically engineered seeds, and all dried goods such as brown rice or brown rice flour are free of synthetic chemicals and preservatives.
How is your food prepared?
Our food is prepared by hand in a board-of-health-certified kitchen. All supplemental wet food is packaged fresh-frozen and delivered or shipped frozen. Our cookies are freshly baked by hand and delivered or shipped fresh.
How long will the food last if it's frozen?
All of our recipes are packaged fresh-frozen to maintain nutritional integrity and longevity. You should treat our pet food as you would human food, as it is made of exactly the same ingredients. According to the USDA Food Safety and Inspection Service, "Frozen foods remain safe indefinitely; freezer storage recommendations are for quality (i.e., taste) only." Once thawed, the wet food should last three to four days in the refrigerator. The cookies have a very long shelf life, as there is less than 5% moisture in each recipe.
Does my pet have to be sick in order for me to get a vet's recommendation or recipe?
No. In fact, we believe good health begins when they are young. The best course of action with any pet is to feed them real food from the beginning of their lives.
My pet has food allergies. Do you cook special food for pets with allergies?
Yes. We will customize food to reflect the needs of your pet.
Will you change the recipe based on my pet's changing dietary needs throughout its life?
Yes. Just as we humans do not continue to consume baby food throughout our lives, your pet's dietary needs will change depending on their life stage and other factors. We will modify a recipe based on the changing dietary needs of your pet.
What is the cost of your pet food?
The cost of our pet food is proportionate to the ingredients in the recipe. Please visit the Menu page for ingredients and pricing. Keep in mind that Paul's Custom Food is recommended as a supplement, not as a full meal. Your pet could need a tablespoon or a cup a day, depending on its size, age, breed, or individual needs. For information about dog food and amounts, please consult your veterinarian.
Do you have a minimum for ordering?
There is no minimum for our ready-made menu options. We do require a 14-cup (single batch) minimum for custom or special orders.
Do you deliver?
Yes. Door-to-door delivery is FREE within a 20-mile-radius of New Milford, Connecticut and on farmers' market days in Fairfield County. Door-to-door delivery charges begin at $25 per delivery from 20 to 30 miles from New Milford. We ship orders beyond 30 miles based on freight quotes from cost-effective and reputable shipping companies. See our Contact page for more information.
Do you ship out of state?
We currently ship frozen food throughout the Northeast unless special arrangements have been made. We ship cookies anywhere within the United States.
How long does it take between the time I place an order and delivery?
We ask for a five-day turnaround between an order and delivery.
Do you guarantee that your food will improve my pet's health?
No. We are not veterinarians or pet nutritionists, nor can we diagnose a problem or prescribe a diet for your pet. We will make suggestions for your pet based on the information you provide us, but we recommend you consult with a veterinarian or pet nutritionist if you have any concerns about your pet's health, or are changing the diet of a pet, especially if your pet is sick and medications or other treatments are being used.