OUR COMMITMENT TO YOUR PRIVACY
Welcome to Paul’s Custom Pet Food website (the “Site”, referred to as “we,” “us” or “our” or “PCPF”). Your privacy is important to us. To better protect your privacy, we provide this policy explaining our online information practices and the choices you can make about the way your information is collected and used by the Site.
YOUR CONSENT AND AGREEMENT
Please read this entire policy carefully before using or submitting information to this Site. Whenever you
visit the Site, you consent to the collection, use, and disclosure of information in accordance with this
CHANGES TO OUR POLICY
so that you will always be aware what information the Site collects and how it is used. You should
WHAT IS PERSONAL INFORMATION?
“Personal Information” as used in this policy, is information that specifically identifies an individual,
including, but not limited to, an individual’s name, home address, telephone number, or email address,
or credit card information when purchasing one of our products or services. All of this information is
provided to us by you. Please read Payment Security Information below for more information on credit card details.
DO WE SHARE OR DISCLOSE INFORMATION TO THIRD PARTIES?
We value your privacy. Your Personal Information will not be sold, exchanged, transferred, or given to
any other company or a third party under any circumstances, except for the following:
• Your Personal Information may be shared third parties that perform functions on PCPF’s behalf,
such as maintaining and operating the Site and its content. We do not allow such third parties
to use your information for other purposes.
• We may also disclose your Personal Information if we are required to do so by law or in order to
protect ours or others’ rights or enforce our site policies.
• As required by a court or government agency or to respond to a claim by you or a third party; or
• As you have otherwise agreed.
While we protect your Personal Information, please be aware that should you engage in aspects of our
Site that makes your Personal Information available for viewing by third parties online – for example, by
commenting on blog posts, writing on message boards, participating in online chats – such information
can potentially be seen, collected, and used by others besides us. We are not responsible for any
unauthorized third-party use of such information; if you decide to access third party sites linked
through the Site you do so at your own risk.
WHAT INFORMATION DO WE COLLECT?
After visiting our Site, PCPF will only contact you via email if you have signed up to receive
information, newsletters, purchased a product, or left an inquiry with us. The Site may be browsed without providing any personally identifying information. However, to engage in certain functions or features of the Site, you may be asked to provide Personal Information. We collect Personal Information from you when you engage in activities including, but not limited to the following:
• Subscribe to our email newsletter
• Send us photographs
• Enter a promotion or contest
• Register for access to certain areas of our site
• Participate in surveys
• Purchase a product or service
• Correspond with us
SUBSCRIBE TO NEWSLETTERS
The Site offers an option to subscribe to our newsletters. Our newsletter is opt-in only. Should you choose to enroll we will collect personal information, such as your name and email address. Any email you receive from the Site will contain the option to “unsubscribe” at the end of every email. You can unsubscribe at any time. Your information is stored on the server that delivers the newsletters for PCPF. This information may only be accessed by those who assist in the list management so that you receive the newsletters.
GIVEAWAYS & CONTESTS
To enter any giveaways or contests on the Site, we typically ask you for your email address and your
first and last name. We may at any time request other information in order to verify the entrant’s
identity, location, or age. In some situations, we need additional information, such as a prize selection
choice or some details regarding your business. We may also request you post a comment on the Site as a
form of entry to the giveaway. Participation in these giveaways or contests is completely voluntary and
you, therefore, have a choice whether or not to disclose this information.
Cookies collect non-personally identifying information. To enhance your online experience we and some
of our partners may use “cookies.” Cookies are text files that a site or its service provider transfers to
your computer’s hard drive through your computer’s internet browser to store your preferences.
Cookies, by themselves, do not tell us your email address or other personally identifiable information.
pages visited) and to improve our content, offerings, and delivery of advertisements. Cookies can also
allow you quick access to certain areas of the Site by not having to re-enter your preference
We may share aggregated non-personally identifiable demographic information (e.g., geographic
location) about our Site users with our visitors, partners and/or advertisers and/or investors. This
information does not identify individual users. Advertising provided by third-party advertising companies may deliver a cookie to you so the ads you see can be tracked. We do not provide these third-party advertising companies with any personally identifiable information. However, these companies may use non-personally identifiable information about your visits to the Site and other sites in order to provide advertisements about goods and services of interest to you. We have no access to or control over the cookies used by third parties.
You may modify your browser preferences to provide you with choices relating to cookies. You may
accept all cookies, be notified when a cookie is being sent, or reject all cookies. You can manage your
cookie settings by following directions in your internet browser’s “help” file. Please be aware, however,
that some services on the Site might not function properly if cookies are disabled.
OTHER INFORMATION COLLECTED
We also may collect standard web log entries for each page you view, including your IP address, page
URL, and timestamp. This web-log data enables us to diagnose server problems, administer the Site, and
provide functional service to users. The Site also may use web beacons in order to access cookies, to
count users who visit the Site or open HTML email messages.
THIRD PARTY ADVERTISING AND LINKS TO OTHER SITES
The Site may contain links to advertiser and partner websites that are not co-branded or affiliated in any
way with the Site. These linked sites are governed by their own privacy policies. In no event shall we be
liable or responsible, directly or indirectly, for the content and activities of these linked sites.
PAYMENT SECURITY INFORMATION
For your protection, any credit card information you may provide while purchasing products/services is not stored on our server. We utilize an external secure payment gateway provider to keep this
information encrypted and secure on your behalf. We collect only the information required to successfully process your order and include you as a Registered User. This data may include your name, shipping/ billing address, telephone number, and email address.
Credit and debit card payments are processed through Stripe at the time your order is placed. We do not have access to your credit card info unless you give it to us personally. Orders placed online are processed on a secure server. You can pay directly with a credit card.
This Site is not intended for children under the age of 18, although none of the Site content is
considered harmful to those under the age of 18. We will not knowingly collect personally identifiable
information through this Site from visitors under 18 years of age without the express consent of their
parents or guardians. If an individual under 18 years of age has provided us with information, a parent or guardian of that child should contact us if they would like the information deleted from our records.
ACCESS TO PERSONAL DATA
An individual who wishes to access, correct, or delete their personal data should direct their inquiry to
Paul’s Custom Pet Food as provided under “Contact,” below.
RETENTION OF PERSONAL DATA
We will retain personal data that we process for as long as needed to provide our services and otherwise serve the legitimate interests of PCPF.
SITE OF PROCESSING OF PERSONAL DATA
Personal data of individuals collected by us may be stored and processed in the United States or another country in which PCPF, its vendors or partners maintain facilities. PCPF may transfer personal data for processing across borders and from your country or jurisdiction to other countries or jurisdictions around the world.
Please send questions or correspondence to:
Paul’s Custom Pet Food LLC
P. O. Box 794
New Milford, Connecticut 06776