Shipping Policies

Shipping Routes

Shipping frozen food can be challenging, as it is imperative that all food arrive at its destination with minimal thawing. We deliver or ship frozen food throughout the Northeast – to all New England states, New York, New Jersey, and Pennsylvania. Exceptions will be made for established customers or on a case-by-case basis for states east of the Mississippi River. We do not ship frozen food west of the Mississippi.

We ship non-frozen food anywhere in the United States. Non-frozen items ship via the United States Postal Service.

We ship all frozen food orders via UPS.

Please note we need a physical address for shipping frozen and non-frozen food; no P.O. boxes, please.

Shipping Options

At check out you will have different options for shipping. Ground or home delivery is the least expensive method, though it means your food will be shipped by truck. In warmer months this can result in more thawing. There are also options for overnight delivery, 2-day air delivery and 3-day express.

If you are scheduled for 2-day ground transit, your items should arrive with minimal thawing. The more product you have in your box, the longer it will take to thaw. For example, larger orders (8 containers per box) take much longer to thaw than smaller orders (2 – 3 containers per box). If you want minimal thawing, please order at least 8 containers whenever possible, or upgrade to air shipping with a faster transit time.

Note: The day the order ships is not counted in the transit time. For example, a Monday ship date with 2-day transit would get to you on Wednesday.

There is a calculator on the check out page that will tell you how many pounds you have in your cart.

Shipping Orders

You can view shipping rates by adding items to your shopping cart and proceeding through check out. Shipping is based on weight, location, and the shipping option you choose.

Add different amounts to your shopping cart and proceed through check out to see the rates. You can do this with different quantities to see different rates. You are not obligated to purchase unless you confirm your order at the end of check out.

Shipping Supplies

We ship in insulated boxes with dry ice and freezer packs. Dry ice is frozen carbon dioxide, part of our earth’s atmosphere. It is the gas we exhale during breathing and the gas plants use in photosynthesis. It is also the same gas commonly added to water to make club soda.

Dry ice is particularly useful for freezing, and keeping food frozen because of its very cold temperature: -109.3F. Dry ice changes directly from a solid to a gas – called sublimation- in normal atmospheric conditions without going through a wet liquid stage. Therefore it gets the name “dry ice.” As a general rule, dry ice will sublimate at a rate of five pounds every 24-36 hours in a insulated cooler. This is why we use both dry ice and freeze packs. The freeze packs will continue to keep the products at the desired temperature after the dry ice has dissipated. NEVER touch dry ice that is intact.

Shipping Days

We ship frozen food on Monday and Tuesdays only. All orders have to be accepted for shipping by us at least one business day prior to the next ship date. Orders are processed on a first-come, first-served basis. If you want date-specific shipping, order at least 5 business days in advance and request a ship date in comments box, keeping in mind we only ship Monday and Tuesday. This applies to prepared food only; custom orders will generally be shipped on the Monday or Tuesday following preparation, or upon agreement.

Once your order ships you will be emailed a tracking number.

Shipping Issues

Contact us within 24 hours if you do not receive your package by the date and time indicated on your tracking order. As a seller we can trace the box and have UPS contact the driver to see where the box was left, as it may have been delivered to a wrong address. Time is of the essence. If you fail to contact us with in 24 hours of scheduled delivery date and time, there is no recourse and payment will not be refunded.

We have tried shipping frozen food many ways before making the difficult decision to use insulated boxes. Unfortunately, we are not in the position to accept return of insulated boxes, however, we will gladly pick up boxes and ice packs that are clean and in good condition if we find ourselves in your area.